Privacy policy and Cookies


This privacy notice replaces all previous privacy notices published on this website and is effective from 21st May 2018 in accordance with General Data Protections Regulations (GDPR).

Our privacy policy sets out how we use and protects any personal information that you provide when using this website.

We are fully committed to ensuring that your privacy is protected. In case we ask you to provide certain information by which you can be identified when using this website, rest assured it will only be used in accordance with our privacy policy.

This privacy policy relates to our use of any personal information we collect from you via our website and explains who we are, how we collect, use and share personal information about you, how you can manage the information you give us and exercise your privacy rights, and how we protect your information.

1. WHO WE ARE AND IMPORTANT INFORMATION is a trademark of crossbrook group s.r.o., a Limited Liability Company registered in Slovakia under registered no. 48106232. Registered office is Plynarenska 3A, 82109, Bratislava, Slovakia.

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you complete an enquiry form, send an email enquiry to us or sign up to our newsletter.

This privacy notice is issued by crossbrook group s.r.o. so when we mention “crossbrook group s.r.o.”, “”, or more generally “we”, “us” or “our” in this privacy notice, we are referring to crossbrook group s.r.o as the company responsible for processing your data.

For all data matters contact us at

crossbrook group s.r.ois the controller and responsible for this website.


Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information from which a person can be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

We may collect, use, store and transfer different kinds of personal data about you which can be grouped together as follows:

  • Identity Data, including your title, first name and surname, date and place of birth;
  • Contact Data, including email address and telephone numbers, your home, work and/or billing address;
  • Technical Data, including your internet protocol addresses, browser type and version, social media handles, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site;
  • Profile Data, including previously used services, your interests, preferences, feedback and survey responses;
  • Usage Data, including information about how you use our website, services and operating systems;
  • Marketing and Communications Data, including your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union memberships, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


We use different methods to collect data from and about you:

  • Directly, providing us your identity and contact details by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you subscribe to our services or publications, or request marketing to be sent to you;
  • By means of automated technologies, where we may monitor your use of this website including how many times you visit, which pages you go to, traffic data, location data, weblogs and other communication data whether required for billing purposes or otherwise, the originating domain name of a user’s internet service provider, IP address, operating system, browser type, or by using cookies. This information helps us to build a profile of our users. Most of this data will be aggregated or statistical, which means that we will not be able to identify you individually;
  • Through third parties or publicly available sources, where we may receive personal data about you from various third parties and public sources.


We will only use your personal data when the law allows us to do so. In particular, we will use your personal data in the following circumstances:

  • Marketing and Communications, including your preferences in receiving marketing communications from us and our third parties (these communications may include industry news and insights, newsletters, invitations to events or seminars, surveys, information on new services or other initiatives, etc.);
  • Technical Interests, studying how customers use our products/services, in order to better develop them, to define types of customers for our services, to keep our site updated and relevant, to grow up our business and to inform customers about our marketing strategies;
  • Legitimate Interests, meaning the interests of our business in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law);
  • Comply with a legal or regulatory obligation, processing your personal data where it is necessarily required for compliance with a legal or regulatory obligation that we are subject to.

We will use your personal data also for providing you with information regarding certain marketing and advertising related matters.

We will send you information about services, events and news which we believe may be of your interest. You will receive marketing communications from us if you have:

  • Requested information from us or have used our services;
  • Completed and online web form and ticked the consent box;
  • Attended an event of ours previously;
  • Signed up to receive a newsletter;

In order to stop receiving marketing emails from us:

  • email us at
  • use the ‘Unsubscribe’ button on template email messages we may share with you from time to time.

Third party marketing

We will ask your express opt-in consent before sharing for marketing purposes your personal data with any third party.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may disclose and share your personal data to the following categories of recipients:

  • Our group companies, enabling us to provide you, with your consent as legally required, with information about products and services, which we believe, might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They will also comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you the opportunity in any commercial email they send to choose not to receive such email messages in the future and to unsubscribe at any time.
  • Third party service providers who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our website), or who otherwise process personal information for purposes such as credit card processing, business analytics, customer service, marketing, distribution of surveys, to facilitate the delivery of online advertising tailored to your interests and fraud prevention. Where third-party service providers have access to personal data, they will only collect information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. If you choose to access these optional services, we will on occasions share information about you, including your personal information, with those partners. If you were referred to our website via a hyperlink from an external site of one of our partners, we will share your personal information, browsing activity on our website, and purchase information with the referring partner.
  • Social media providers when you access certain social media features through our website, you will share information with the social media provider (such as Facebook). The information you share will be governed by the social media’s privacy policy (including any data we may access via the social media provider). Social media providers should inform you about how you can modify your privacy settings on their websites.
  • Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your interests or those of any other person, or (iv) when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of our company or this website, our customers, or others, and in connection with our Terms and Conditions. Third parties include competent tax authorities or other authorities allowed to collect taxes.
  • Any other person with your consent to the disclosure.We are not able to list every specific recipient in this privacy policy due to the volume of recipients and frequency of changes to this information. If you have any questions about third-party data sharing, please contact us. On occasion, we share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular properties and vacation destinations. This information does not contain any personal information and is used to develop content and services which we reckon of interest to our users.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Your personal data are stored within the EEA in a safe place. This means that they will be fully protected under the GDPR.

Employees, agents, contractors and other third parties who have a business related to us, will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, and whereas the transfer of your personal data is deemed necessary, we may request your explicit consent to such specific transfer. You will have the right to withdraw this consent at any time.


We retain your personal data as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data and we may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice.


Unless subject to an exemption under the data protection laws applicable in your own country, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request the cancellation of your personal data where it is no longer necessary to retain such data (please note that we will need to retain any information that we require to fulfil our legal obligations or to establish, exercise or defend a legal claim);
  • The right to withdraw your consent at any time, where consent was the lawful basis for processing your data (please note that if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time but withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent);
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics;
  • The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.

If you wish to exercise any of the rights set out above, please contact us.

No fees are required (with some exceptions). You will not have to pay a fee to access your personal data (or to exercise any of the other rights), however, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in such circumstances.

We may also need to request specific information from you to help us to confirm your personal identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you in order to collect further information in relation to your request and to speed up our response.

We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We will reply electronically unless you ask us to send the information by post.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws, however you also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.


Our website may include links to third-party websites, plug-ins and applications, which fall outside of our control. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and we are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


Changes to this privacy policy will be made when required in response to changing legal, technical or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material privacy policy changes if and where this is required by applicable data protection laws.

This privacy policy was last updated on 21st May 2018 and historic versions can be obtained by contacting us.


To exercise all relevant rights, queries or complaints in relation to any data protection matter between you and us, or to request whatsoever information to this privacy notice, please in the first instance contact us by email at and we will investigate the matter and report back to you as soon as possible.

If this does not resolve your complaint to your satisfaction, you have the right to submit a complaint to your local data protection authority.




A cookie is a small file sent from a website and stored on your computer while you are browsing. It helps to remember information or to record your browsing activities. It can also be used to remember information that you previously entered into form fields such as names, addresses, passwords, and credit card numbers.

We generally use cookies to identify which pages are being mostly used, this helps us to analyse data about web page traffic and improve our website in order to better tailor it to our customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie no gives us access to your computer or any information about you, other than the information you choose to share with us.

You can choose to decline cookies but this may prevent you from taking full advantage of our website. Most browsers automatically accept cookies, and you can easily modify your browser setting to decline cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

By continuing to browse the website, you are accepting our use of cookies.

We may use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They may include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They may allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This may enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies and advertising cookies. The placement and the use of cookies by such third parties are subject to the privacy policy of these third parties.

These cookies help the third parties to:

  • count the number of users who clicked on a website, allowing them to calculate the amounts of traffic and thereby establish statistics;
  • recognise your device at any subsequent browsing of any other site or service on which these third parties also place these cookies and, if necessary, adapt these third party sites and services to your device.

Third party cookies on our website include:

  • Google Analytics, a web analytics service provided by Google Inc., which uses its own cookies to gather information about how visitors use our site. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed.
  • Social Network cookies, of whom social buttons are visible on our website in order to allow you to share content via the main social networks, including Facebook, Pinterest, Twitter and Instagram. Cookies are placed by these platforms on our site, and allow them to collect information about your browsing.

Except for essential cookies, all cookies will expire after 30 days.

If you require any further information about our Cookie Policy, please contact us.